Privacy Policy

At Hugo’s Concrete (“we”, “us”, or “our”), we are committed to respecting and protecting your privacy. This Privacy Policy outlines the types of information we may collect from you when you visit our website, submit a contact form, or interact with our content online. It also explains how that information is used, shared, and protected. This policy has been developed in compliance with applicable data privacy laws, including the Colorado Privacy Act (CPA) and, where applicable, the California Consumer Privacy Act (CCPA).

By accessing or using our website, you agree to this Privacy Policy. If you do not agree, please discontinue use of the site.

1. Information This Policy Covers

This Privacy Policy applies to personal information collected:

• Through our website contact form or interactive tools

• In email or electronic messages between you and our website

• Through cookies, analytics, and other website tracking technologies

It does not apply to:

• Data collected offline or through other means

• Information shared over the phone, in person, or through non-digital forms

• Any third-party sites linked to our website (please refer to their privacy policies)

2. Information We Collect

We may collect the following types of information from and about users:

a. Personal Information Provided by You

When you use our contact form or engage with us directly through the site, we may collect:

• Name

• Phone number

• Email address

• Street address or project location

• Message content or project description

This information is provided voluntarily and is used solely to respond to your inquiries or provide a requested service.

b. Non-Personal Information Collected Automatically

As you navigate through our website, we may automatically collect:

• IP address

• Browser type and version

• Device type (e.g., desktop, mobile)

• Pages visited and time spent

• Referral source

• General geographic location (via IP)

We collect this data through cookies and web analytics tools like Google Analytics. This helps us improve our site’s performance, functionality, and security.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your contact form submission or inquiry

• To send service-related follow-ups and scheduling updates

• To improve site performance and detect technical issues

• To keep a record of inquiries or past service communications

• To protect our website from spam or malicious activity

We do not use your data for targeted advertising or remarketing. We do not sell or rent your data to third parties.

4. Use of Cookies and Tracking Tools

Cookies are small data files stored on your device by your browser. We use cookies to:

• Remember user preferences

• Identify returning visitors

• Track overall site usage

• Improve load times and performance

We may also use session tracking and analytics tags. If you wish, you may disable cookies in your browser settings; however, some features of the site may not function properly.

5. Data Security

We take reasonable administrative, technical, and physical precautions to protect your personal data from loss, misuse, or unauthorized access. These include:

• SSL encryption for form submissions

• Firewall-protected hosting

• Access controls for internal data handling

However, no internet transmission is 100% secure. You provide information at your own risk.

6. Sharing and Disclosure of Information

Your personal data is not shared with external parties unless:

• Required to fulfill a service (e.g., email delivery platform)

• We are legally obligated to comply with a court order or law enforcement request

• It is necessary to protect the rights or property of Hugo’s Concrete or users of our services

All third-party tools used on this site (e.g., contact form plugins, analytics) are vetted to meet reasonable privacy and data handling standards.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you are under 13, do not use this website or submit any information through our contact form.

If we become aware that personal information from a child under 13 has been collected without parental consent, we will delete it immediately.

8. Data Retention

We retain user-submitted data only as long as necessary to:

• Respond to inquiries

• Maintain internal business records

• Meet legal or regulatory requirements

Once your data is no longer needed, it will be deleted or securely archived in accordance with data protection standards.

9. Your Rights Under Colorado Law (CPA)

As a resident of Colorado, you have certain rights under the Colorado Privacy Act, including the right to:

• Confirm whether your personal data is being processed

• Access and receive a copy of your data

• Correct inaccurate data

• Request deletion of your personal data

• Opt out of data sales or profiling (Note: we do not engage in these)

To exercise your rights, contact us at [email protected] with the subject line “CPA Request.” We may ask for verification to ensure the request is legitimate.

10. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you are entitled to specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

These include the right to:

• Know what personal data we collect and why

• Access your personal information

• Request deletion of your personal information

• Correct inaccurate information

• Opt out of the sale or sharing of personal data (Note: we do not sell or share personal data)

• Limit use and disclosure of sensitive personal information

Exercising California Privacy Rights:

To make a request under CCPA/CPRA, please email us at [email protected] or submit a request through our contact page.

We will confirm receipt of your request and respond within 45 days as required by law. We will not discriminate against you for exercising any of your rights under California law.

11. Changes to This Privacy Policy

We may revise this policy from time to time to reflect changes in our business, legal requirements, or site technology. When we do, we will update the “Effective Date” at the top of this page. Any material changes will be announced through the website.

We encourage users to review this policy periodically to stay informed.

12. Contact Us

For any questions or concerns regarding this Privacy Policy, your data, or your rights under applicable privacy laws, you may contact us directly:

Hugo’s Concrete
📍 Northern Colorado
📧 [email protected] 
🌐 www.hugosconcrete.com/contact