Custom Backyard Patio Installation in a Challenging Backyard – Snow Mesa Dr, Fort Collins, CO

Project Summary

This patio project on Snow Mesa Drive in Fort Collins started with something we see more often than homeowners realize — The existing customer who had already experienced issues with a previous concrete contractor in Fort Collins. The homeowner had concerns about uneven ground, gutter drainage issues, and overall workmanship, and understandably needed reassurance and warranty before moving forward again.

From the beginning, our priority was not just installing this patio, but earning trust through clear communication, detailed planning, and transparency. Before any work starts, we visited this property twice to walk the homeowner through the entire process, answer questions, and explain how we would correct the existing issues that had been overlooked previously.

The Challenges

Previous Contractor Issues
The homeowner had dealt with poor workmanship in the past, which made them trusting another contractor a major factor. They needed confidence that the work would be done correctly, with no shortcuts.

Uneven & Unstable Ground
The ground had uneven grades that, if left uncorrected, could have caused future shifting, cracking, or drainage problems.

Drainage & Downspout Problems
Multiple roof gutter downspouts discharged directly into the backyard, creating soft soil conditions and long-term moisture issues underneath the patio area.

Complex Backyard Layout
The existing yard required a well planned preparation to ensure proper slope, water flow, and a finished patio that functioned well year-round.

Our Approach

Establishing Trust First
Before we even scheduled this project, we met with the homeowner multiple times to explain each phase of the installation. We discussed his current soil preparation, compaction, drainage solutions, timelines, and what they could expect at every step when we start the project. Taking this time upfront helped eliminate uncertainty and build trust and confidence before any concrete was poured.

Ground Preparation & Compaction
All uneven areas in the backyard were properly graded and leveled. We removed old material where needed and compacted the base thoroughly to create a stable structure designed to perform in Fort Collins’ soil conditions.

Drainage & Downspout Management
To address ongoing water issues, we installed proper underground downspout extensions. Each gutter line was carefully routed below grade and directed away from the patio area, helping prevent future moisture buildup, soil erosion, and settling beneath the concrete foundation.

Careful Layout & Pour
After the base was properly prepared and drainage corrected, the patio was laid out with proper slope to allow water to move away from the home and foundation. The concrete was poured, finished, and detailed with long-term durability in mind.

Clean Finish & Final Walkthrough
Once the patio was complete, we walked the homeowner through the finished work, reviewed drainage flow, and answered any final questions to ensure everything met expectations.

Results

The completed patio is level, structurally sound, and built to last for many years to come. What was once a challenging backyard with drainage concerns and uneven ground is now a functional backyard space the homeowner can use with confidence. Just as important, the homeowner felt well informed and involved throughout the entire process, a key part of rebuilding trust after a bad contractor experience.

This project is a strong evidence of why proper preparation, drainage planning, and honest communication matter just as much as the concrete itself.

Why This Matters for Fort Collins Homeowners

In Fort Collins, soil shifting, drainage issues, and rushed installations are some of the most common causes of concrete failure. Taking the time to explain the process and educate the homeowners, prepare the base correctly, and manage water properly is what separates long-lasting work from short-term fixes.

Request a Free Estimate

If you’re considering a new patio or concrete project in Fort Collins and want the job done right the first time, contact Hugo’s Concrete for a free on-site estimate and clear, honest guidance.

📞 (970) 988-3198